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1. Standard Shipping and Handling
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in five (7) to seven (10) business days (Monday through Friday, not including holidays) for the United States, US Territories and P.O. boxes in Alaska and Hawaii. Please allow up to fourteen (14) business days for shipments to A.P.O. and F.P.O. addresses.
2. Express Shipping and Handling
Orders placed with Express delivery Monday through Friday (excluding holidays) before 3:00 PM ET / 12:00 PM PT will arrive within 2 business days, pending credit card authorization and verification.
Orders placed with Express delivery Monday through Friday after 3:00 PM ET / 12:00 PM PT, or on weekends and holidays, will arrive within 3 business days.
Express delivery to Rural Routes and remote locations typically arrives within 3 to 4 business days.
Express delivery is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO or FPO addresses.
3. Next Business Day Shipping and Handling
Orders placed with Next Business Day delivery Monday through Friday (excluding holidays) before 3:00 PM ET / 12:00 PM PT will arrive on the next business day, pending credit card authorization and verification.
Orders placed with Next Business Day delivery Monday through Friday after 3:00 PM ET / 12:00 PM PT, or on weekends and holidays, will arrive within 2 business days.
Next Business Day delivery is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO or FPO addresses, and certain remote locations.
* "Signature Required" Shipping Options
For "signature required" shipping options, please contact Customer Service at 1.800.427.7895 (1.888.906.1104 for TDD hearing impaired).
* Shipping Carriers
We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.
* Shipments to International Addresses
At this time, we are unable to accept or ship international orders.
Order Status and Tracking
1. Order Confirmation
You'll receive two emails after you place your order and provide us with a valid email address:
The first confirms that your order was received (your order confirmation number will link to the Order Status page); this email will arrive within about 24 hours
The second confirms that your order was shipped from our warehouse. You can also check the current status of your order by clicking on the "Order Status" link provided in the email, or on the top right corner of our website
2. Order Tracking
You can check the status of your orders by clicking on "Order Status" at the top of any page. If you have an order outstanding, you will see its details.
3. Change in Your Order Status
Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email in 24hours.
Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit card, we will not charge you for the item or any taxes, shipping or handling charges.
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